At The Evergreens, we take the standards of care we provide very seriously indeed and part of our ongoing improvement process is to get feedback from our residents and their families on what works and what we could do better. This year we asked for responses on a range of questions and we are happy to publish the results for you to see here. For those that did not remain anonymous, we have directly responded to matters which you considered were less that satisfactory and we have also formulated improvement plans based on the general survey results. The good news is that over 62% of the responses we had were ‘very satisfactory’ so we’re delighted that the effort our staff make has been recognised. So thank you to all of those who took part and all of our staff who carry on providing the top levels of care.
Please click on the image of the chart to view the results in more detail.